At Tessa Adventures, we want you to feel confident in every purchase. If for any reason you are not satisfied with your order, our Refunds and Return Policy is designed to make the process simple and transparent.
Returns
You may request a return within 7 days of receiving your order.
Returned items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days.
Refunds will be issued through the original method of payment (for cash on delivery, refunds will be arranged through bank transfer or store credit).
Exchanges
If you wish to exchange an item, you must notify us within 7 days of receiving your order.
Exchanges are subject to product availability.
Non-Returnable Items
Certain items are not eligible for return due to hygiene or safety reasons (e.g., used gear, consumables, or customized products).
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item was defective or sent in error.
In cases where Tessa Adventures is at fault, we will cover the return shipping expenses.